Gather the following information to streamline the repair or replacement process:

  • System type: Know whether you have a water softener, filter, reverse osmosis system, etc.
  • Brand and model: This helps the technician identify parts and specifications.
  • Age of the system: Knowing how old it is can guide decisions on repair vs. replacement.
  • Maintenance history: Share any recent maintenance or repairs performed.
  • Observed problems: Describe any issues you’ve noticed with the water or system.

Day of: Be sure the area around your system is clear and there is a path to access tools and new equipment.