Before the technician arrives:
- Gather information:
- Boiler model and age: Make note of the make, model, and age of your boiler. This information will be helpful for the technician.
- Maintenance records: If you have any past service records, collect them to provide context for the current issue.
- Warranties: Check if your boiler is still under warranty, as it might cover repair or replacement costs.
- Clear access:
- Boiler location: Make sure the area around the boiler is clear of any obstacles, providing easy access for the technician.
- Water and gas shut-off: Locate the water and gas shut-off valves for the boiler. These might need to be turned off during the repair or replacement.
- Note symptoms:
- Problems observed: Clearly describe the issues you’ve experienced with the boiler, including any unusual noises, leaks, error codes, or changes in performance.
- Timeline: Note when the problems started and how they have progressed over time.
This information can help the technician diagnose the issue quicker, and having the area clear will also save you time and money.
